{"id":10,"date":"2026-03-25T07:44:43","date_gmt":"2026-03-25T07:44:43","guid":{"rendered":"https:\/\/daxiaoma.com\/?page_id=10"},"modified":"2026-03-25T07:44:44","modified_gmt":"2026-03-25T07:44:44","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/daxiaoma.com\/de\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p class=\"wp-block-wd-paragraph wd-679c8238\"><strong>Last updated: March 25, 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-73f5bb49\">At <strong>Your Brand Name<\/strong>, we want you to be completely satisfied with your purchase. This Refund &amp; Return Policy outlines your rights and our procedures.<\/p>\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-ee14e12c\"><\/div>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-333e0d52\"><strong>1. Eligibility for Returns<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-422ab89d\">You may request a return or refund if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product is damaged, defective, or arrived incorrectly<\/li>\n\n\n\n<li>You contact us within <strong>14 days<\/strong> of receiving your order<\/li>\n\n\n\n<li>The product is unused, in original condition, and in its packaging<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b2f533ef\"><strong>Note:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Due to the nature of <strong>handmade ceramics<\/strong>, slight color or texture variations are normal and are <strong>not considered defects<\/strong>.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-338d4617\"><\/div>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-2d600f9f\"><strong>2. How to Request a Return<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-99c5c09d\">To request a return:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Email us at <strong><a>jane5317dps@gmail.com<\/a><\/strong> with your order number and reason for return<\/li>\n\n\n\n<li>Wait for our confirmation and return instructions<\/li>\n\n\n\n<li>Ship the item back using a trackable service<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-4191ffaa\"><\/div>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-a12e55f5\"><strong>3. Refunds<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once we receive your returned item, we will inspect it<\/li>\n\n\n\n<li>Approved refunds will be issued to your original payment method within <strong>7\u201310 business days<\/strong><\/li>\n\n\n\n<li>Shipping costs are <strong>non-refundable<\/strong>, except if the return is due to our error<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-eb02db7e\"><\/div>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-884d219f\"><strong>4. Exchanges<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-70617b9d\">We currently <strong>do not offer direct exchanges<\/strong>. If you want a different item, please return the original product for a refund and place a new order.<\/p>\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-658bd7b6\"><\/div>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-a1e8d833\"><strong>5. Non-Returnable Items<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b089399c\">The following items cannot be returned:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Used products<\/li>\n\n\n\n<li>Gift cards<\/li>\n\n\n\n<li>Items damaged due to improper use<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-57289323\"><\/div>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-7b736ebe\"><strong>6. Shipping Returns<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers are responsible for return shipping costs unless the item is defective or incorrect<\/li>\n\n\n\n<li>Use a <strong>trackable shipping service<\/strong> to ensure the return is received<\/li>\n\n\n\n<li>We are not responsible for items lost in transit<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-wd-divider wd-style-line wd-e6a5a910\"><\/div>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-f2872bca\"><strong>7. Contact Us<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-5c9f7896\">For questions regarding returns or refunds, please contact us:<br>\ud83d\udce7 <strong>Email:<\/strong> <a>jane5317dps@gmail.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/daxiaoma.com\/de\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/daxiaoma.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/daxiaoma.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/daxiaoma.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/daxiaoma.com\/de\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":0,"href":"https:\/\/daxiaoma.com\/de\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"wp:attachment":[{"href":"https:\/\/daxiaoma.com\/de\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}